Two weekends ago, I stripped out the handle on the front RWS thru-bolt on my DT-Swiss 240 front hub. Everything was tight enough for the ride, but I had to switch the good rear handle over to the front in order to remove the front wheel so the bike would fit in the FJ80. I emailed DT on Saturday night, they passed my message along to DT-USA, and by Monday morning Hawaii-time, I had a response! After confirmation as to which skewer it was, David over at DT-USA’s Colorado office put a new handle in the mail for me. It arrived on Thursday morning and I was good to go for the weekend ride! Now that’s great after-purchase service! Jeff has had extremely good results from DT-Swiss service-wise on previous occasions also. Not only do they make exceptionally good products, they back them up with great follow-up service.
Four out of four customer service monkeys
0 Responses to “RWS Service”