Customer Service

It’s nice to post a non-rant about customer service. You might recall (did I post about it?) that at the last rallycross event, I snapped one of my custom Driveshaft Shop shafts. These were 2/3 custom and supposed to hold up to hard use. I was well outside of the warranty period so was not expecting much, but I contacted them. DSS quickly got back to me and told me they would remanufacture and replace the ends, they had some suspect heat treat on parts around the time mine were made. All I have to cover is shipping, and they are now on their way. It took a while because the guy in charge of rolling the shaft splines had been out with a serious snowboarding injury, lol.

Part two of the story is that the shaft that broke was inside the differential side, in the KAAZ limited slip. To extract the broken part, I ended up welding a bolt to it and slide hammering it out. Ends up that I didn’t need to, could have inserted a rod from the opposite side and hammer it out that way, 20/20 hindsight. Anyway, doing so left bits of slag and the splines in the LSD were scratched. So I contacted KAAZ USA who also promptly replied. They gave me an initial estimate, which was far less than I expected, unless the housing was damaged. I shipped it off to them for closer inspection. They told me the damage looked worse than it was and said it should be fine if they just cleaned up the splines and bearing flange. The rest of the unit was in good shape and since they were in there they rearranged the clutch plates to shift the more worn ones around. They charged me nominal labor, the shipping charges came out far more!

I just finished reassembling and reinstalling the transaxle, which went in surprisingly easily. One kick and it slid back together. I guess having done it more than a half dozen times I’ve gotten the theorems down.

So shout out to The Driveshaft Shop and KAAZ, I would not hesitate to heartily recommend them to anyone!

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